Shipping and delivery

Shipping

Based on their volume and weight, we ship your order by express courier within 24 working hours of receiving payment, sending it to the address specified by you during the order data registration phase; Herp Italia has no responsibility in the event of a delay in processing the order or in its delivery. All shipments, unless special agreements are made with the Customer, will be carried out via carriers defined by Herp Italia and the Shipping Costs will be charged to the Customer as specified in the order. If the carrier is indicated in any capacity directly by the Customer, Herp Italia will not be responsible for the loss and/or damage of the goods after their delivery to the carrier.

Shipping cost

Shipping and packaging costs are borne by the Customer unless different promotions are specified on the Site. The costs are calculated automatically using software that evaluates the greater of the actual weight and the volumetric weight of the package, the place of destination, and the type of shipping choice. The costs will be displayed in the Cart, before checking out: the customer, therefore, can decide whether or not to proceed with the order, after having read it.

Collection on site

It is possible, when selecting the courier, to choose free "Collect on-site" by making an appointment at our warehouses located in Via G. Verdi, 2 - 37050 Concamarise (VR). This can be agreed by sending an email to info@herp-italia.com or by calling +393289477984

Delivery to the major trade fairs

As an exhibiting company or as a visitor, we are often present at the major terrarium sector fairs: by sending an e-mail to info@herp-italia.com or by calling +393289477984, it is possible to find out at which events we will make free deliveries of the orders received and paid for in advance. The order methods are the same as for "Collect on-site".

Delivery times and methods

Generally, the express couriers used by Herp Italia deliver within 24 hours from the date of shipment throughout Italy, 48/72 hours in the Islands and disadvantaged areas, 4-10 working days for deliveries throughout Europe. However, deliveries may be subject to variations due to particular traffic and road conditions in general, due to unavailability of the goods as well as by action of the Authorities; any delivery delays cannot be attributed or attributable to Herp Italia.

There are 2 delivery attempts, after which the package can be collected by the Customer at the courier's office. The goods will be stored for a maximum of 5 days at the headquarters of the courier used, after which the packages will be returned to Herp Italia with consequent cancellation of the order and charging of the outward, return, and storage shipping costs to the Customer.

It is possible to request that the goods be delivered to the courier's headquarters in "Depot Hold": in this case, the Customer must collect the goods within 4 days of the arrival date. Once these have been exceeded, the packages will be returned to Herp Italia with consequent cancellation of the order and charging of the outward and return shipping costs and storage costs to the Customer, plus a supplement of €10.00 for hold storage.

Responsibility

The goods travel exclusively at the risk of the Customer. We always recommend, especially if it concerns delicate goods, to sign the courier's note specifying "Control reserve" in the signature space regardless of the external conditions of the boxes: in this case, you will be able to take advantage of the possibility of requesting the replacement of the damaged goods. Herp Italia will not accept any complaints if the collection is not carried out in the manner indicated above. To notify the arrival of damaged goods, the Customer must send an email to info@herp-italia.com within 4 days of receiving the shipment specifying their name and surname, tax code, order code and attaching photos of the external packaging, the internal packaging, and the damaged goods.

Collection on-site by appointment

For collection on-site by appointment, the address is Via Giuseppe Verdi, 2, 37050 Concamarise VR.

We recommend searching on Google Maps for the business "Herp Italia by Verona Reptiles"