Frequently Asked Questions

What is Herp-Italia.com?

Herp-Italia.com is an e-commerce store entirely dedicated to the world of exotic animals. In the Herp Italia catalog, you can find everything you need for the care and breeding of exotic species such as reptiles, amphibians, turtles, arachnids, insects, and snakes. We offer a wide selection of terrariums, heating mats, UV lamps, thermostats, measuring instruments, food, disinfectants, and live feeders. Our customer service is always ready to help you choose the products best suited to your animals’ needs. 

Herp Italia — the most comprehensive store for amateur and professional terrarium keepers, boasting the largest stock in Italy.

Do you have a physical location where I can visit you?

Yes! Our warehouse is located in Cerea (VR), Via Masaccio 7. You can place your orders online and select “Free in-store pickup” at checkout, then come to collect your items during our opening hours (Mon–Fri, 8:00 AM – 4:30 PM). If you’d like to see certain products in person or get personalized advice, you can schedule an appointment — just message us on WhatsApp at +39 328 947 7984, and we’ll arrange a convenient time to meet you.

Are the products shown on the website actually in stock?

Yes. Everything you can add to your cart is available in our warehouse and ready for shipping, unless otherwise specified.

I’m not sure which product is best for my animal. Can you help me?

Of course! Write to us at [email protected] or message us on WhatsApp at +39 328 947 7984, and we’ll be happy to give you all the guidance you need. 

I own a pet shop — do you offer special discounts for retailers? 

Absolutely. Simply register on our website, then email us at [email protected] with your business details. We’ll activate a dedicated account for you with special wholesale prices, so you can include our products in your catalog. And if you ever need advice, just reach out — we’re always happy to help.

I’m a professional (veterinarian, breeder, park, or zoo). Do you offer discounts for professionals?

Yes, we do. After registering on our website, send us an email at [email protected] with your business details. We’ll activate a professional account for you with exclusive prices, available once a minimum order amount is reached.